Privacy Policy
Lanka Hela Tours Pvt Ltd
We are committed to protecting your personal data in accordance with international data protection standards, including GDPR principles where applicable.
Data We Collect
We may collect:
- Name, email, phone number
- Travel and booking details
- Passport details (if required)
- Payment-related information
- Data submitted via contact, booking, or quote forms
Legal Basis for Processing (GDPR)
We process your data based on:
- Consent (form submissions)
- Contractual necessity (booking services)
- Legitimate interest (service improvement)
Use of Data
Your data is used to:
- Process bookings
- Communicate services
- Coordinate with service providers
- Improve user experience
Data Sharing
We may share your data with:
- Hotels
- Transport providers
- Tour guides
We do not sell or rent your personal data.
Payments
Payments are processed securely via banking systems or third-party providers. We do not store sensitive payment details.
Cookies & Tracking
We may use:
- Cookies
- Analytics tools
- Social media tracking tools
By using our website, you consent to such technologies.
Data Security
We implement appropriate technical and organizational measures to protect your data. However, no system is fully secure.
Data Retention
Data is retained only as necessary for operational and legal purposes, after which it is securely deleted.
Your Rights
You have the right to:
- Access your data
- Request correction
- Request deletion
- Withdraw consent
Third-Party Links
We are not responsible for external websites linked from our platform.
Updates
We reserve the right to update this policy at any time.